All questions related to your profile and managing it

• How can I change my password? 424
• I play in several clubs, can I have a single login? 267
• I have a single account across several clubs, how do I choose which club to display? 207
• A family member wants to become a member, can I add them? 149
• How do I book for a family member? 20
• I've lost my password. How can I recover it? 242
• How do I change my profile photo and information? 22
• I have several accounts: how do I merge them into a single login? 21
• How do I change the site language? 20
• How do I set my personal access code? 32
• My data: download, leave the club, delete my account 10
• How do I become a club member online? 11

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 150
• Why are some cells pink on the board? 379
• How can I make a booking 943
• How can I book with a guest? 253
• How can I edit a booking? 199
• How can I delete a booking? 302
• All courts are occupied. Can I join the waiting list? 80
• What payment methods are available to me for a booking? 117
• How to create an open booking 50
• How to join an open match 39
• Where can I find the court access code (door code)? 17
• How do I withdraw from an open match? 8
• How do I view my booking history? 9
• How do I see the weekly schedule? 8
• How do I find and book at another club? 8

How do I register for a camp or a school?

• Sign up for a tennis lesson 90

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 10
• How do I pay for a booking with my wallet? 10
• How do I split the payment with my partner? 7
• How do I use my restaurant vouchers? 12
• How do I view and pay my invoices? 12
• How do I download my certificates? 10
• How do I send money from my wallet to another member? 10

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 6
• How do I join my club's WhatsApp groups? 9
• How do I take part in the Défi-Plugin (challenge tournament)? 16
• Défi-Plugin: I played without creating the match, how do I enter the score? 10

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 25
• How do I turn on dark mode? 24
• How do I install the Plugin.ch mobile app? 14
• How do I choose the notifications I receive on my phone? 10
• Where can I find the messages sent by my club? 29

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 21
• The administration home page 30

• Manage access 73
• Manage membership cards 32
• Manage clubhouse 35
• Manage restaurant credit 24
• Manage email sending 32
• Manage invoicing 37
• Manage member groups 24
• Manage registrations 26
• Manage special days 27
• Manage offers 37
• Manage online payments 13
• Manage billing regions 24
• Manage the club manager 18
• Manage challenge tournaments 23
• Manage RFID validation 26
• Manage general settings 14
• Setting up the accounts (general ledger) 15
• Configure EBICS: connect Plugin.ch to your bank 28
• Gate access log 27
• Manage multiple buildings 19

• Create a new court 31
• Manage court groups 36
• Manage booking periods 33
• Manage court usage 26
• List, edit, or delete a court 24
• Manage sports 30
• Close courts 30

• Create a new season 27
• Edit or delete a season 26
• Open the winter season by copying last season 16
• Link a sport to a season 10

• Manage recurrence authorizations 32
• Manage restrictions 33
• Manage subscription type 40
• Create booking prices: per session or per season 19
• Check rates with the rate grid 27
• Manage non-member and pay-as-you-go deductions 10
• Booking without a subscription: the guest subscription 17

• Create an item 43
• Assign an item to a member 18
• Edit or delete an item 18
• Delete an item assigned to a member 18
• Import linked items from Excel 15

• Display the member list 30
• Create a new member 48
• View a member's detailed information 24
• Display a member's operational data 20
• Manage member subscriptions 14
• Import member data 8
• Print member cards 19
• Print and export the member list 20
• Charge an item to a member or a group 21
• Link a member to a group 17
• Edit and delete a member 15
• Search for a member 40
• Managing duplicates: merging two profiles 14
• Managing units to be deducted: personalised hours and non-members 14
• Manage Swiss Tennis licenses 12
• Topping up a member's wallet 7
• Find and reactivate a removed member 22
• Issue a certificate for a member 9
• Managing families 24
• Handling erasure requests (GDPR) 17

• Add a new sponsor 28
• Invoice sponsors 32
• Re-invoice sponsors 18

• Assign and remove a role 12
• Roles and access: create and edit a role 45

• Gérer son école de tennis : la marche à suivre 31
• Activating the Lessons module 31
• Creating lesson items 23
• Create, edit, and delete a lesson 25
• Manage lesson groups 31
• Manage lesson enrollments 29
• Prerequisite 54
• Invoice and reminder texts 13
• Teachers' schedule 18
• Grouped payments of registrations (basket) 19
• Change the rate of a registration 9
• Copy a lesson for the next season 28
• Changements en cours de saison 20
• Cancel or make up a lesson 11
• Ce que fait le prof 32
• Prix, membres et non-membres 18
• Paiement en ligne et facturation 22
• N° AVS et export Jeunesse et Sport 17
• Questions fréquentes sur les cours 13
• Résoudre les conflits de planning 20
• Proposer des créneaux de préférence 10
• Placer les élèves automatiquement 4
• Envoyer son planning à un professeur 12
• Préparer le planning de la semaine 17
• Reprendre les groupes de la saison passée 12

• Complete management of equipment rental 34

• Find old invoice groups (archives) 38
• Invoice considerations and display 30
• Create invoices 40
• Send invoices by email 19
• Manage payment reminders 18
• Print invoices 33
• List and search invoices 15
• Edit and delete invoices 21
• Invoicing a membership fee or an item: what's the difference? 9
• Automatic reminders for e-mail invoices 17
• Keeping the accounts with the general ledger 24
• Manage family discounts 24
• Import accounts from Excel 19
• Carry an overpayment over to the next invoice 21
• How invoice dates are calculated 25
• Annuler une facture ou une ligne déjà comptabilisée 10
• Transit accounts for online payments 29
• Cancel a reminder and go back to the original invoice 27
• Invoicing guests (non-member hours) for the season 15

• List of bank payments 17
• Processing via bank files 9
• Process a manual payment 29

• Process installments 40

• Managing bookings in the schedule 50
• Configure and use open matches 30
• Manage the set times 17
• Create a promo code and use it 32
• Refund a fixed-hour session that was released and taken again 10
• Moving a booking and creating a recurrence in the schedule 5
• Creating and managing recurrences 23
• The weekly view and the all-sports view 8
• The cash journal and the history of a booking 28
• Manage cash register prices 32
• Offering items with a booking 25
• Deleted bookings and deletion records 7
• Replace a player on a fixed hour 14
• A fixed hour cannot be added: nothing is displayed 15

• Manage automatic emails 20
• Sending bulk emails 32
• Manage messages 47
• History of sent emails 11
• Writing an e-mail with the editor 30
• Birthday and inactive member e-mails 10

• Manage challenge tournaments 21

• Enable partner search 22

• The statistics dashboard 12
• Invoicing bookings from the statistics 9

• Access the program 43
• Booking by a member 52

• Creating and configuring a lesson 40
• Sign up for a tennis lesson 35
• Managing registrations (administrator) 38
• Managing groups and the schedule 16
• Tennis lesson invoicing 16
• Invoicing check and Youth and Sport export 18

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 10
• Adding and editing an employee 30
• Special cases: minor salary, young people, pensioners, LPP 16
• Running the monthly payroll 23
• Entering a compensated absence (army, maternity, illness, accident) 12
• The 13th salary and holidays for hourly employees 5
• Paying salaries and reconciling them with the bank 14
• Correcting an approved payslip 11
• Salary certificates and annual lists 15

You'll find all the questions about booking without an account

• How can I book if I don't have an account 863
• Where can I find available courts in my area? 122
• How can I edit/cancel my booking if I don't have an account? 146